Best Practices for Writing IVRs
There are many things to consider when writing IVRs and designing a positive caller experience, which can seem daunting....
Tips on How to Use On-hold Marketing Effectively
All too often companies underestimate the power of their telephone system. On average, 20% of a caller’s time on the...
Tips on Choosing Voices and Music to Create a Great Caller Experience
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes...
How the Cloud Can Unify Marketing Efforts
And what your company stands to gain Successful marketing campaigns are almost always the result of team efforts. To succeed at positioning —...
Channel Capacity: What Is a SIP Channel?
How to Set Up Your SIP Trunk the Right Way Voice over Internet Protocol (VoIP) providers are often asked the...
WebRTC, a Critical Component of VoIP and UCC
Why your communications system needs this pivotal web technology The effectiveness of any unified communications and collaboration solution depends on...
