No, if you are calling another VoIP user, then the call is completely free. However, you can call any landline or mobile, anywhere in the world. These calls are typically around 1p per minute.

Normally you shouldn’t be able to tell the difference, the system can be configured to automatically route certain calls (such as international calls) over VoIP, but others over landlines. You can however, manually select your outgoing route, if you wish, when you dial the number.

Not only do you save on call charges, but line rental is free and DDI numbers are significantly cheaper too!  This means you can reduce the number of landlines in your business, as well as getting additional services and features.

We bill all calls on a monthly basis. Calls are fully itemised and charged on a per-second basis. There are no minimum call charges, nor any connection charges.

Of course, if you have DDI numbers that you wish to keep, but want to reduce the number of landlines you have, we can transfer your existing numbers to VoIP. They are then with you for life, and can be used from any office and any location.  For example, you can have London numbers piped to your office in Eastbourne, and there is no charge!

Technical support for any product or service we supply is provided as part of an ongoing telephone & remote access support package. This is provided on an annual basis for a fixed fee. There are no limits to the number of incidents supported.

Yes, the PBX is connected to a computer network, as are IP Phones

The system provides unlimited extensions and unlimited lines. These are all available and can be accessed immediately without the need for expansion. Your only restrictions are the number of handsets you have, and the capacity of your telephone lines or broadband connection.

No, all extensions work as soon as the system is powered on.

Yes. It will also forward voicemails to email, or access via a web browser

There is over 1,000 hours recording time available, dependent on the storage capacity of your PBX.

Yes.

Yes, the amount of levels depends on how the system is set and is not restricted in any way

Yes. You can have any many remote users as you wish, all that is needed is a broadband connection at both ends.

Call recording is offered on demand or constant, and is stored as a sound file on the system.

Yes Absolutely. It supports all this with its on screen software. It can provide instant messaging and presence, it gives users the power of making and receiving calls, central and local address books, call logs, call park and pickup, Outlook and ACT! integration

Yes, as long as each company has a dedicated incoming line or DDI number they can appear and operate completely independently.

The maximum distance is 100 meters away from the system. This is a limitation of the Ethernet. Using switches or repeaters will increase the distance.

All types of landline connections can be supported – analogue, ISDN2e, ISDN30 (E1)

ISDN is standard Euro ISDN using Q931 on BRI/PRI.

IP, TCP & UDP.

Qos is provided at the Ethernet layer using DSCP format.

The system  uses the open-standard SIP protocol, so as long as the IP phone supports this it can be used. Although the handsets listed on this website are the ones recommended and guaranteed to work with the system.

Yes Absolutely. It supports all this with its on screen software. It can provide instant messaging and presence, it gives users the power of making and receiving calls, central and local address books, call logs, call park and pickup, Outlook and ACT! integration