Best Practices for Writing IVRs
How to design a positive caller experience by following best practice when writing IVRs.
Tips on How to Use On-hold Marketing Effectively
When you have to leave customers and potential customers on hold, you can give them something else to think about.
Tips on Choosing Voices and Music to Create a Great Caller Experience
Leaving customers and potential customers on hold doesn't have to be a boring experience for them.
How the Cloud Can Unify Marketing Efforts
How to make the most of cloud services in marketing.
Channel Capacity: What Is a SIP Channel?
How SIP channels fit into hosted VoIP Phone Systems.
