Best Practices for Writing IVRs
There are many things to consider when writing IVRs and designing a positive caller experience, which can seem daunting. We’ve...
Tips on How to Use On-hold Marketing Effectively
All too often companies underestimate the power of their telephone system. On average, 20% of a caller’s time on the phone...
Tips on Choosing Voices and Music to Create a Great Caller Experience
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex...
